Innovation & Technology

Chatbots for Good Governance: Enhancing Public Engagement and Accessibility

4 minute read | July 24, 2023 Share Share

In recent years, we have seen a significant increase in using AI technology. An AI-powered chatbot is one of the most common innovations in AI, with a lot of businesses in various industries using the tool and integrating it into their daily operations. We have seen a lot of private companies showcasing their AI-powered chatbot systems on their websites, which begs the question of when AI-powered chatbots will also be integrated into the public sector.


Many private companies and businesses have begun using AI-powered chatbots to streamline their operations. However, the public sector is yet to pick up the pace and follow suit to experience the advantages of chatbots, similar to what many businesses now consider beneficial to their core operations. In this article, we will discuss some of the most important applications of chatbots in the government to showcase just how beneficial the technology can be to the government.

Round-The-Clock AI Communication And Consultation

With the use of AI-powered chatbots, government websites can provide 24/7 information support to the public without having to increase their allocated budget for human resources. AI-powered chatbots are always available on public government websites that adopt the innovative tool, allowing for round-the-clock available information support for the public to access anytime and anywhere, at their own convenience. 


Everybody who needs instant assistance or access to public information can utilize a government website’s chatbot to answer their queries. Important information regarding tax, clear instructions on how to apply for a government ID, and even relevant amendments or laws will be available through an AI-powered chatbot for everyone who needs it.

Consistent Information

AI-powered chatbots can efficiently provide accurate information to their users. Chatbots will derive information from one, consistent database which will then update all websites that use the same chatbot service provider. As a result, all information that will be disseminated to the public will be consistent and relevant throughout att platforms used by the government sector. 


With the use of chatbots, the chances of spreading misinformation, whether deliberately or not, will be decreased. Human error will be reduced with the use of AI-powered chatbots and the people who will use the tool to gain access to important information will receive a rapid, correct response. 

Multilingual Support

Users who use various languages apart from the Philippines’ official languages of English and Tagalog will use a website’s AI-powered chatbot easily without relying on a third-party application. 


With AI-powered chatbots, management from government offices will gain access to the comments, suggestions, and even complaints of the public. This feedback can be related to either the services provided, the thoughts on the officials interacted with, and even the public amenities that can either be installed, removed, or upgraded. The government can then use this feedback to improve on their service operations and how they can better improve their approach towards answering the needs of the public.

Governments With AI-powered Chatbots

AI-powered chatbots are utilized in many private industries, and the government sector is also highly likely to benefit well from this innovative tool. 24/7 information support, user analytics, and even multi-language capabilities are only a few features that the government can benefit from using AI-powered chatbots. By integrating chatbots into their operations, government entities will be much more efficient and will provide better services that are suitable for today’s highly digital world.

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