CHATBOT AUTOMATION

“Top-notch 24/7 online customer service.”

PurpleBug offers a strategic and cost-efficient online customer service solution that is able to automate repetitive tasks and can deliver value faster to your customers. PurpleBug will build a Facebook Messenger chatbot with predefined FAQs about your brand. Through your brand’s chatbot, customer inquiries will be responded real time.

identify chatbot purpose and goals
strategy conceptualization and planning
creation of conversation structure

    Own Developed Bot

  • Our bot will have its templated flow and can eventually be customizable in terms of the number of answers and questions to be posted.
  • Identification of Bot’s Purpose and Goals

  • We will make sure to identify first and foremost your brand’s chatbot objective. Is it to sell goods or to entertain possible questions and inquiries from your followers?
  • Creation of Conversation Structure

  • Once the purpose has been identified, we will provide the client a template of the conversation flow which we will further enhance to construct it in a human like conversation.
  • Chatbot Development and Integration

  • Development of our bot to you Messenger usually takes up to seven (7) working days and may still vary upon Facebook’s approval.
  • Chatbot Maintenance

  • In need of additional conversation flow or how about an update on the bot content? Avail our chatbot maintenance and you got nothing to worry about.

See PurpleBug's list of projects here

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